FAQs

How do I return an item?

Please return all items to:
Alana The Label
Lvl 1, Brisbane Club Tower
412 / 241 Adelaide Street
Brisbane QLD 4000
Send us a quick email at hello@alanathelabel.com.au 
and we will keep an eye out for the items returned!

What is your returns policy?

Items may be returned for a refund or exchange if:
- The return is made within 14 days of delivery date
- The items are in their original condition, unworn, and with tags attached (if applicable)

Please be aware that unless the items are faulty, you must pay for shipping cost of return.
If the return is due to faulty items, we will provide a full refund including shipping cost.

Can I exchange an item?
Please refer to our returns policy for all exchanges.

How do I track my order?

You will receive a confirmation email once your order has been dispatched. You can track your order by clicking on the link in the email.

What are the delivery options?

Standard Shipping
FREE shipping on all orders within Australia

Express Shipping (orders under $100)
$12.20 for deliveries within Australia

Express Shipping (orders over $100)
FREE shipping within Australia

Do you provide international delivery?

Yes we do! Please see international rates below:

New Zealand - $13.95

North America, Western Europe, Asia and the Pacific - $19.95

Rest of the world - $23.95